I made the switch about a year or so ago. I got sick of FTMs problems and how long it took to make reports and such. I much prefer it to FTM 2008-2011, all of I bought. There are a ton of reports, all of which are fast to create. They are also fast to respond to messages on their website at least, I've never emailed them so can't say about that. I'm glad I made the switch.