I have Reunion 8, and have been considering upgrading to 9, but your problem concerns me. However, try this: Open the document on Ancestry.com, a census for instance. Either right click on the document to bring up a drop down menu, select "save as", then name the document and save to your desktop. Or, hold the control button on your keyboard and click on the document to bring up the drop down menu and select "save as." Then, you should be able to drag the saved document from your desktop into the multimedia window in Reunion. In Reunion, make sure you have the correct ancestor page open, click Multimedia in the menu options above, open multimedia window. Then drag the census from the desktop into the description window. If you also want to save the document in iPhoto, or whatever photo software you have, just open that application and drag it from the desktop. Let me know if that works. If it doesn't, I won't upgrade to 9.