I was able to resolve this problem with Solution 3 below for my Windows ME system.
DD - PComp513 - Could not find PDF-Exchange driver
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Resolution:
Please Note: The following problems/solutions may require editing registry entries and the win.ini file. Please do not attempt to use these fixes unless you are both capable and comfortable with editing the win.ini and working with the registry. Making changes to these files can cause serious problems on a patron’s computer if not executed correctly.
Whenever you try to preview or publish in PAF Companion 5.1.3 an error message appears that says the program “Could not find PDF-Exchange Driver.†Three solutions appear below.
Solution 1—Uninstall/Re-install PAF Companion.
Solution 2—Download the most current Upgrade for Companion from the Internet, and install it.
Go to
www.familysearch.org and download the latest PAF Companion Upgrade
Install the download overtop of your existing Companion program.
Solution 3—Add the necessary files manually.
For Windows 98B (or Second Edition)
(Note: This has only been tested with Windows 98B, but it may work for 95, 2000, NT, or ME.)
Click Start.
Select Programs, then click MS-DOS Prompt.
At the DOS prompt, type copy c:\windows\win.ini c:\windows\win.old to make a backup of your original win.ini file.
Type exit, then press Enter.
Click Start.
Select Programs, then click Windows Explorer.
Browse to C:\Program Files\Common Files\Progeny\PDF_Exchange.
Select and copy all of the files in this folder.
Browse to the C:\Windows\System folder. If the PDF files you found and copied from the Common Files folder are not there, paste them into this directory.
Browse to the C:\Windows folder. Find and open the win.ini file.
Scroll down until you see the section titled [Devices].
Under [Devices] will be a list of installed printers. Look for the following line. If it is not there, or is not correct, please add or modify it to match.
PDF-XChange 2 DE=PDRV2_d,LPT1:
Under [PrinterPorts], look for the following line. If it is not there, or is not correct, please add or modify it to match.
PDF-XChange 2 DE=PDRV2_d,LPT1:,15,45
(Note: "15,45" number should be replaced with whatever number is assigned to the line end of the other printers.)
Restart the computer.
If this does not resolve the problem, verify that all the steps have been followed as indicated and that the lines added were entered exactly as they appeared in this document.
For Windows XP
Back up the registry.
Click Start, then click Run.
Delete whatever is in the command line, type regedit, and click OK.
At the top of the screen, click File.
Click Export....
In the Export Range field at the bottom of the window, select All.
Choose the drive and folder in which you want to save the file, name the file, and click Save.
Close the Registry Editor window.
We will send you two registry entry patches that you will need. These are titled “PDF-XCHANGE_XP.REG†and “PDF-XCHANGE_ENV_XP.REGâ€.
Double-click each of these files, then click Yes to install them.
Restart the computer.
Click Start.
Right-click My Computer.
Click Properties, then click the Computer Name tab. Record the information exactly as it appears in the Full Computer Name field without the ending period. (This is case sensitive.)
Close the window.
Click Start, then click Run.
Delete whatever is in the command line, type regedit, and click OK.
On the left side of the window, click the plus sign (+) next to HKeyLocalMachine.
Click the plus sign (+) next to System.
Click the plus sign (+) next to CurrentControlSet.
Click the plus sign (+) next to Control.
Click the plus sign (+) next to Print.
Click the plus sign (+) next to Printers.
Click the plus sign (+) next to PDF X-Change 2 DE.
Click the DsSpooler folder to highlight it.
On the right side of the screen, right-click the serverName line, then click Modify.
In the Value Data field, replace "salmon" with the actual name of your computer exactly as you copied it in step 6. Click OK.
Right-click the shortservername line, then click Modify.
In the Value Data field, replace "SALMON" with the actual computer name exactly as you copied it in step 6. (This time, enter the name using all capital letters.) Click OK.
Right-click the uNCName line, then click Modify.
In the Value Data field, replace "salmon" with the actual computer name exactly as you copied it in step 6. (This time, enter the name exactly as you did in step 19.) Click OK.
Close the registry, then click Start.
Select All Programs.
Select Accessories.
Click Windows Explorer.
Browse to C:\Program Files\Common Files\Progeny\PDF-XChange. Copy all of the files in this folder.
Browse to C:\Windows\System32\Spool\Drivers\W32x86\3. Paste the files you copied into this folder.
Restart the computer.
If this does not resolve the problem, verify that all the steps have been followed as indicated and that the computer name was entered into the registry exactly as indicated in this document.
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