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Not all photos I uploaded to Ancestry.com downloads into my Family Tree 2 for Mac

Not all photos I uploaded to Ancestry.com downloads into my Family Tree 2 for Mac

Posted: 11 Oct 2013 12:51AM GMT
Classification: Query
I uploaded many photos to my tree online and then installed Family Tree 2 for Mac. When I went to sync the two, many of the photos did not sync to Family Tree on my computer. Is it possible the problem is the file format of some of the photos?

If anyone is experiencing similar difficulties and figured out what caused it, please advise. I guess I could just copy the photos from my computer into my software but that defeats the 'sync' purpose...AND, I'm lazy! :)

Thanking you in advance,
Jimmy Unroe

Re: Not all photos I uploaded to Ancestry.com downloads into my Family Tree 2 for Mac

Posted: 30 Dec 2013 7:40PM GMT
Classification: Query
I bought FTM-Mac 2 on November 9. I've tried many times to load the software, download family trees from A.com, and sync the two. So far, my FTM-M2 shows no family trees on my hard drive, consequently, no syncing either.

I've called A.com tech support twice. On each call, the tech support person simply advised me to load the FTM-M2 software with my Mac Book Pro in safe mode. On neither occasion did this strategy resolve the FTM-M2 failures to work.

I asked a friend who trains young people and teachers in the use of computers, Macs in particular, to help. We tried loading the FTM-M2 software twice, neither downloaded my trees from A.com to a FTM site on my hard drive.

Has anyone resolved such difficulties when encountered? If so, how?

Thank you for considering this query.

Kind regards,
Dan

Re: Not all photos I uploaded to Ancestry.com downloads into my Family Tree 2 for Mac

Posted: 24 Jan 2014 1:40PM GMT
Classification: Query
MacFamilyTree and Family Tree Maker for Mac (FTMM) are 2 distinct and different desk-top genealogy programs.

This board is for discussion of MacFamilyTree.

Posting issues you're having with Family Tree Maker for Mac (FTMM) on a board dedicated to MacFamilyTree, will most likely go unanswered.

There is a board dedicated to Family Tree Maker for Mac (FTMM).

This board admin should move this thread to the correct board, however they appear to inactive.


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