Family Tree Maker software (Mac) - Family History & Genealogy Message Board

Re: No Internet Connection

daciodan — 2013-06-19 18:39:55Z

You have an existing Ancestry account, otherwise you wouldn't be able to post on the board.

In order for FTMM to be "on-line", it requires you to be logged/signed-in to your ACOM account from the FTMM program.

If the FTMM application is open, quit it.

Then fire it back up, and log-in, using your ACOM username and password. See dashboard on the right side and "Login", if the program doesn't prompt to log in to your Ancestry Account.

Re: No Internet Connection

Mprailes — 2013-06-19 17:20:02Z

In reply to my own post: My firewall is OFF. I have an ethernet connection. My internet connection is through DSL, router is a 2-Wire. Internet connections are through Safari.

No Internet Connection

Mprailes — 2013-06-19 17:07:37Z

I have an iMac with Mac OS X Ver. 10.8.4 I have Family Tree Maker 2 Ver. 21.2.3.453
Ever since I installed Family Tree Maker I haven't been able to access the internet through it. Therefore, I was never able to registered the software or activated my subscription. I am not real computer savy and would appreciate any help in resolving this problem as it has frustrated me for many hours.
When I click "Go Online" it tells me "You are now offline".

Re: FTMM2 Tree Removed

daciodan — 2013-06-15 21:27:06Z

>>I got a message this morning that my family tree had been removed from ancestry.com<<

An error message, when you attempted the 2nd sync, correct?

Sign off of ACOM on FTMM, quit FTMM, fire back up and sign back on. See if that doesn't work the kink out.

FTMM2 Tree Removed

jedwin31001 — 2013-06-15 15:24:47Z

I got a message this morning that my family tree had been removed from ancestry.com. I had synced the tree earlier this morning, did a bit of work then tried to sync the new stuff. My only option is to relink the file to ancestry.com with a new file name. Any way to fix this without creatng a new file?

Jim

Re: constantly getting a "This program cannot display the webpage"

daciodan — 2013-06-14 18:39:49Z

Software and OS updates can create issues with the delicate FTMM.

I suggest AFTER updating all the software/OS updates, to run a permissions repair on your machine. Depending on your OS version, this is easy to do. Go to the Apple site, and read about "Disk Utility" as it pertains to your OS version.

Re: constantly getting a "This program cannot display the webpage"

johndd189 — 2013-06-14 06:38:28Z

I suggest you work your way through this article form the FTM Knowledge base

http://ftm.custhelp.com/app/answers/detail/a_id/5320/kw/cann...

John D

Re: Sync Broken

norman853 — 2013-06-10 20:15:15Z

Any reply from them yet? I'm experiencing the same problem over here.

Re: constantly getting a "This program cannot display the webpage"

sarafleming73 — 2013-06-08 21:31:16Z

It's been a few months now and i still cant figure out why this is still happening. I tried everything you suggested. Is there anything else you might suggest?

Re: Vertical Pedigree Chart - No info Name only

johndd189 — 2013-06-03 23:39:02Z

It is a bit more obvious with the Windows version of FTM

I will suggest that it be more obvious to the developers for consideration in a future version

John D

Re: Vertical Pedigree Chart - No info Name only

nojive — 2013-06-03 14:10:53Z

John

Thank you a big bunch! I was starting to loose... NO, I WAS loosing it. -_Q

Something of a design flaw there I'd say. Better I think to have 'ALL' basic facts included similar to the Relationship Chart. Then a CLEAR & OBVIOUS Option to delete whatever.

That option you pointed out is just too far buried and less than clear. At least for what's left of my tiny little mind.

Thanks again John D

Clive K

Re: Vertical Pedigree Chart - No info Name only

johndd189 — 2013-06-03 07:05:14Z

After selecting Items to Include, have you clicked on the + option button? See attachment

John D

Vertical Pedigree Chart - No info Name only

nojive — 2013-06-03 01:56:56Z

Good day.

Printing the Vertical Pedigree Chart produces only Name & Thumbnail -
No B or D dates or other info.

All info prints correctly in Relationship Chart.
I THINK I've checked all appropriate options but no go.

Any ideas?
ThangQ -_Q

Clive

Re: Missing Key Feature of Website

originalfuzzball — 2013-06-02 17:18:39Z

Family Tree Maker is an Ancestry.com product. As such, some ancestry.com users (like myself) would expect some of the same interface elements. I posted this message to warn people that if they primarily use the "Family View" on the website, they do NOT get that view in the FTM for Mac. Using the Pedigree view with the "Family Group" window at the bottom is NOT the same UI experience.

Further on BOTH the website AND their iOS app they clearly show siblings, cousins, parents, aunts/uncles, grandparents and grand-aunts/uncles while in "Family View" mode. I'm looking at both right now. Panning across the screen on both the website and the iOS app is a key feature for me. So anyone that likes that view will be sorely disappointed with FTM for Mac (and I'm talking the latest version as of today, June 2, 2013)

Re: Missing Key Feature of Website

daciodan — 2013-06-02 16:38:40Z

>>I prefer to view and work in the family view mode where all siblings, cousins, aunts/uncles, etc are in plane view.<<

*Family View* in the on-line member tree program doesn't include >> cousins, aunts/uncles, etc are in plane [plain] view.<<

The on-line member tree program and FTM/FTMM don't have the same interface, they're not versions of one another, they share some specific data fields but not all.

In the FTMM program, If you look below the pedigree view of a chosen profile, you'll see "Family View" of that profile, the same family view data as in the ACOM member on-line tree program. It does allow you to navigate in family view as well as pedigree view, all on the same screen.

Missing Key Feature of Website

originalfuzzball — 2013-06-01 23:35:28Z

It turns out that Family Tree Maker 2 for Mac does not let you navigate through your tree in "Family" view mode. You only get one mode: Pedigree. I have found online that I use the family mode 95% of the time and rarely use pedigree mode unless I just want to view a particular lineage. I prefer to view and work in the family view mode where all siblings, cousins, aunts/uncles, etc are in plane view.

So if you like that view, be forewarned, you do NOT get it in the software. You can create a static chart to see your family in that type of view, but for navigating, clicking on and interacting with entries, you are completely stuck with the Pedigree model.

I really wish I had known otherwise I never would have purchased the software as being forced to constantly work in pedigree mode is frustrating and I know I will simply use the website 100% of the time due to that frustration.

Re: Can't transfer from Window to Mac

johndd189 — 2013-06-01 02:43:28Z

Look at this article on the FTM knowledge base

http://ftm.custhelp.com/app/answers/detail/a_id/5313/kw/File...

You have to install the File Migration Utility onto your PC

It can convert FTM 2011 and FTM 2012 files to FTM Mac 2 and can convert FTM mac 2 files to FTM 2012

The File Migration Utility is on the program CD that FTM mac 2 comes on or can be downloaded from the knowledge base article noted above

John D

Re: Download damaged?

daciodan — 2013-05-27 16:35:59Z

Call the support of Avanquest, it's best to always download from the primary source, not a 3rd party. http://www.avanquest.com/USA/aq-you/support/

Re: Can't transfer from Window to Mac

daciodan — 2013-05-27 16:32:32Z

There are many other threads on this board discussing issues with migrating data from FTM to FTMM.

The best method (fewer things that can go wrong) is to use the Ancestry member tree program. Upload/sync the FTM tree to Ancestry member tree program, then download the Ancestry to FTMM.

There's a detailed explanation on this board of how to perform this maneuver. Take a bit of time and read some of the threads.

Can't transfer from Window to Mac

PATWELDONE — 2013-05-27 15:48:32Z

I cannot seem to get my files transfered over. I am getting so frustrated. It keeps copying the files to a certain point and then crashes. I have tried it several times. Any idea how I can fix this. I miss doing research.

Download damaged?

djm55nz — 2013-05-26 00:48:36Z

I downloaded FTM for Mac from Avanquest, but when I went to install it, an error message said the file was "damaged". I tried to re-download it, but was advised that the download link had expired and I needed to repurchase . I've contacted Support via email but have not heard from them. Is this something others have experienced?

Re: Tree Syncing Creates Many Duplicates!

frogtown1979 — 2013-05-25 16:55:07Z

There are definitely glitches, but it's been 1 1/2 yrs I think since this FTM for Mac was released + the ability to sync your online trees with your FTM trees. I will definitely report it again & see if they are working on it. They didn't really indicate they were before.

Re: Tree Syncing Creates Many Duplicates!

linabella55 — 2013-05-25 01:08:58Z

I reported this issue in January of 2012 and they told me I was the only one and I must have merged them multiple times. Some of the records were attached to people I hadn't been working on and were completely unrelated. I have had 30 different relatives attached to one record, none of whom have anything to do with that record.
Glad they're finally working on it. If you find a solution (other than going through and deleting them all one by one), please post it here.

Tree Syncing Creates Many Duplicates!

frogtown1979 — 2013-05-24 03:12:29Z

I was so happy when Ancestry.com came out with capability
to synchronize my member tree with my FTM 2 for Mac tree. I prefer to search for records in the member tree on Ancestry. It's just faster & easier to use, & who can
resist those blinking leaves? But then I needed a way to incorporate all that data from my Ancestry tree to my computer tree. I thought the new "tree syncing" feature was the answer to my dreams.

However, it's causing me many times more work than to manually enter all that data. What's happening is that after a tree synch, I start noticing multiple (I mean 12 or more) census, marriage, birth, death records, etc. There will also be multiple entries for each member of a family. So then I have to go back and remove duplicates, risking removing the listing which would have all the inter- relationships. It's hard to explain, but it's like a virus broke out, creating all these multiples.

Ancestry's tech supp. said it IS an issue they're having, but didn't say when or if it could be fixed. He just walked me thru a way to remove relationships, but that will take forever for all the persons in my tree. Surely there's a way for them to upgrade this software for us. I'm going to start bugging them again.

Is anyone else having this problem? Also, the new "merge" feature in the member trees creates duplicate people, even though I'm wizened & careful as can be about my merges.

Debora

Re: Crashes

phyllismcconnachie_1 — 2013-05-23 19:14:24Z

Allllllllll the time. It's so frustrating.

Re: Internet Connection Not Available

KLeQuia — 2013-05-20 13:52:25Z

Did you ever get this problem figured out? If so, what did you do? because I am having the same one! I did uninstall and reinstall and still no luck. The only thing different is that there was an upgrade at the time that I could not use because it made my FTM crash. So I had to reinstall that time and not update, but that was about the time the internet stopped connecting! I am tired of all this.

Re: Automatic Source citation content

cyndi308 — 2013-05-20 05:30:12Z

Gonna add to the broken record. Yes, use the family trees as clues, but not as sources. They can sometimes be awesome ways to break down brick walls (for example, if a tree gives you someone's maiden name that you didn't have before, you can look up the doc for that and, after it's confirmed, you'll have a whole new branch to explore).

But I wouldn't even use the trees right now. I suggest you start with the primary research. You can start with any doc you have but I find the Census the best place to begin for people in America up to 1940. I record every fact from every Census as far back as the person exists here. Then I go for the ship passage (most of the people I research who weren't born in the US immigrated here between 1880 and 1920...this process doesn't work as well for people who immigrated much earlier or later). I also look for vital records, WWI and WWII draft registrations, naturalization papers, and so on. Later I may flesh things out with city directories. Of course, what I look for depends on the person, place, time, and what's out there.

I don't let Ancestry do the documentation to FTM. I do it by hand. It's not really much slower and I have full control over each fact and the citation.

Cyndi

Re: Automatic Source citation content

silverfox3280 — 2013-05-20 05:24:38Z

I have to agree with the other postings here. I strongly suggest you don't post any of the FTM trees into your file. If you see someone there that interests you, do a search of that person in the databases and start merging database entries into your file - after you have confirmed family relationships to your satisfaction.

Why post junk with kids attached to the wrong mother, step-kids attached as natural kids, folks attached to wrong parents, and on and on. You will find it more difficult fixing and re-adjusting all of the crap you will be importing than just to do your own work from the get-go.

Re: Automatic Source citation content

BurgessDonnelly — 2013-05-20 02:21:29Z

I'm not sure how FTM for Mac handles it - I use FTM 2012 for Windows, in conjunction with an online AMT.

If I "add this person to your tree" from the tree someone else has created, a link to that tree is created in the "source information" section. (I don't do this, but I did just test to be sure it worked as I have read that it does.)

My belief is that you would be better served by starting from scratch - entering what you know about yourself, your siblings, your parents, your grandparents - step by baby step. Any time apparently saved by copying from other trees will later be spent many times over in cleaning up the duplicates and mess from other trees.

Good luck and enjoy the search.

Re: Automatic Source citation content

hunsingr — 2013-05-20 02:05:44Z

Thank you for your comment ... I do appreciate what you are saying. And I do understanding how bad some of the data in other's trees can be. I am using this as a start and then doing verification by looking at primary sources. I assumed that Ancestry.com controlled the citation process, but I will try your suggestion.

Re: Automatic Source citation content

hunsingr — 2013-05-20 02:02:25Z

Re: FTM2 Mac changes web address to lower case

BurgessDonnelly — 2013-05-20 00:56:28Z

It is not FTM specific - it is an ancestry online tree issue as well.

Several active threads on the topic; multiple bug reports; nothing more than the dumb form reply.

Re: Automatic Source citation content

DelorisWilliams87 — 2013-05-20 00:46:29Z

I second what Burgess has said, please, do not just merge other trees to yours, you are not doing yourself any favors by doing that. All of the mistakes that anyone else has put into their trees will be transferred to yours and you will deeply regret it when trying to make sense of it afterwards. The best thing to do is to do your own research, get all of the records from the sources and then attach them to your trees, you will get a far better understanding of your family and your ancestors when doing it the right way.

And welcome to Ancestry.

Re: Automatic Source citation content

BurgessDonnelly — 2013-05-19 22:50:03Z

First, welcome to the search.

Second, there is a board specifically for FTM for MAC - you might do better posing your question there. http://boards.ancestry.com/topics.software.ftmmac/mb.ashx

Third - and I'll try to say this gently - searching other trees is not research - it's derivative at best and junk at worst. In the long run, you will have better information by searching the sources directly - census, birth, marriage, death information. There are just too many online trees that have no sources attached - just copied from another tree, that also has no source detail attached. You will often see circular logic - a tree copied from another tree, which was copied from the first tree.

Again, welcome to the hunt.

Automatic Source citation content

hunsingr — 2013-05-19 22:38:45Z

I'm a new Ancestry.com user and just spent many hours building a family tree by finding people in Public Member Trees and merging them with my FTM for Mac tree. I expected that the source citation being automatically added would tell me the data came from Ancestry.com (of course), but also which family tree and the owner. I made the mistake of not looking at this earlier. I was extremely frustrated when I found that the source citation only said it was from Ancestry.com. Also, when looking at person X, the source citation added by Ancestry.com tells me "Record for X." I see no useful purpose for this.

Re: Sync Broken

carrolls9 — 2013-05-11 13:01:22Z

Not sure if it is relevant but I first came across the sync problem when trying to sync over a friend's broadband connection that is probably running about 2-3MBit speed - I had the syncing issue consistently over the 12 days I was there. Back home last night (speed is about 20-30MBit) and the sync worked perfectly - I've made no changes to my setup.

Re: Sync Broken

chriswhite80 — 2013-05-05 18:00:20Z

Got fed up with repeatedly being told to uninstall, reinstall, unlink, relink etc. with out resolving the issue that in the end I recorded the whole installation process (actually started with installation of Mac OSX) and demonstrating the duplication of the issue.

This did finally get them to accept something was wrong and they passed it on to the developers (Error Report #2218), not heard anything back yet.

Re: Sync Broken

SWFranklin — 2013-05-05 17:44:05Z

The download version is not available without a separate purchase - but even the downloadable version is the "Base" version, same as the CDs, and updates must be run after installing it.

Re: Sync Broken

carrolls9 — 2013-05-05 12:35:21Z

I have experienced the exactly the same problem for the past few weeks only. Only (temporary) solution has been to delete the tree on Ancestry and upload a fresh one from FTM2. However, after a couple of changes to the FTM2 data, the sync issue re-appears.

How can one do a complete re-install of the latest version on a mac. I have the original discs but don't want to go through having to then upgrade them with updates. Is there somewhere I can access a downloadable copy of the latest version?

Re: FTMM2 Migration to FTM

SWFranklin — 2013-05-02 02:46:55Z

Assuming you have FTM2012, yes.

Re: FTMM2 Migration to FTM

johndd189 — 2013-05-02 02:31:04Z

"When I try to migrate a FTMM2 file to FTM2012 everything looks OK and it finishes. But when I try to load or restore the new file, I get an error that something was "out of range" and the file fails".

What was the exact message and/or please supply a screen shot of the message

John D

Re: FTMM2 Migration to FTM

johndd189 — 2013-05-02 02:29:16Z

"Correct John, but also if the original file is from FTMM2 it will only transfer back to FTM2012 format - not to 2011"....

Then from FTM 2012 you save a copy of the file as FTM 2011 format

Scenic route but you get there

John D

Re: FTMM2 Migration to FTM

jedwin31001 — 2013-05-01 16:54:07Z

When I try to migrate a FTMM2 file to FTM2012 everything looks OK and it finishes. But when I try to load or restore the new file, I get an error that something was "out of range" and the file fails.

Re: FTMM2 Migration to FTM

SWFranklin — 2013-05-01 15:49:56Z

Correct John, but also if the original file is from FTMM2 it will only transfer back to FTM2012 format - not to 2011.

FTM2 Mac changes web address to lower case

hstewart34 — 2013-04-30 14:01:01Z

The Update to FTM2 Mac added a separate "web address" field in the source dialog box--great!

I immediatedly started using this field, and have started moving URLs from the body of sources I entered long ago to this new web address field.

Has anyone else noticed that FTM automatically converts ALL capital letters in URLs placed in this field to lower-case letters? This is absolutely wrong behavior. Either the programmers were careless in adding this "feature" or (for you paranoiacs out there) they did it deliberately to "poison" many URLs.

While the DNS address portion of a URL (the part to the left of the single slash) is case-insensitive and is usually rendered all lower-case, the internal machine portion of the address (the part to the right of the single slash) can use capital letters as well as many special characters and punctuation. In such cases, lower-case and capitals are NOT interchangeable.

URLs entered elsewhere in the body of references are not altered and can be used later; only URLs entered into the "web address" field are changed.

To give one specific example: FamilySearch uses capital letters in all of its results URLs. And FTM dutifully changes all those capitals to lower case when entered into its "web address" source field, thus rendering the URL unusable. It's easy enough to manually change all the lower case letters back to caps when you try to use the address, but this is annoying and those who don't catch the nature of the problem will just think that the link is wrong or dead.

1) Is this happening only to me, or have others noticed it in their copies of FTM2 Mac?
2) Has anyone found a way to prevent FTM2 Mac from doing this?

H.

Re: FTMM2 Migration to FTM

johndd189 — 2013-04-30 10:01:33Z

Bare in mind that the file migration utility can only be installed on a Windows computer and only seems to work (both ways) with FTM 2011 and FTM 2012 and FTMM and FTMM2

John D

Re: FTMM2 Migration to FTM

SWFranklin — 2013-04-30 03:51:44Z

I stand by my comments quoted in the prior reply... but...

I did just test out the utility by converting one of my FTMM2 trees back to FTM2012 for Windows. The utility seemed to work OK for me (about 1,500 people and around 4,000 media files). It did state that it only works with FTM 2012 for Windows however, can't open it in any prior versions. Are you using 2012?

Re: FTM2 Mac changes web address to lower case

SWFranklin — 2013-04-30 03:49:42Z

Got a reply confirming the bug & that it's been reported to the Mac developers. The issue does not occur in FTM2012 for Windows. Now we wait for the next update...

Re: Family tree maker for mac 2 problem can't find online tree

SWFranklin — 2013-04-28 21:38:43Z

When in doubt, reboot :)

Re: Family tree maker for mac 2 problem can't find online tree

ryanmarist — 2013-04-28 21:18:32Z

Thanks so much it lets me sync again!!
EDIT: with the restarting computer method