Thank you so, so much.....yes, my issue has been resolved, thanks to you!. Followed your instructions and everything working just like it used to! Just to let everyone know, top left hand screen simply says "Family Tree Maker" and it is the original 2010 version. After reading your replies, will definitely upgrade...like I said, just sick of all the crashes! Ancestry sent their report back to me, wasn't sure how to help and asked to send a screen shot of the problem. A bit hard when the drop down box wasn't there... what would I have taken a screen shot of?? Also sent me the "Fix broken media links in Family Tree Maker for Mac", but of course that wasn't going to fix my problem. It was one of their phone consultants who advised me to post a message here and am so glad I did....I now know this will be my first port of call in the future. Thank you to you all for taking the time to reply and help me with my dilemma .
Deb