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Trees become unlinked

Trees become unlinked

Posted: 24 Jan 2015 1:25PM GMT
Classification: Query
I've been having my FTMM tree and ACOM tree linked automatically for about 6 months with no problem but in the past couple of weeks the trees have twice suddenly and mysteriously become unlinked or are no longer sharing updates with each other.

The first time it happened I uploaded a new tree to ancestry and started to synch with it. Now it has happened again and is very annoying.

Is this a common problem and does anyone know why this might be happening so that I might be able to prevent it in the future and is there a way to resynch with the existing ACOM tree so that I don't have to put a new one on there again?

Thanks!

Re: Trees become unlinked

Posted: 25 Jan 2015 3:50AM GMT
Classification: Query

Re: Trees become unlinked

Posted: 28 Jan 2015 10:14PM GMT
Classification: Query
I have had this a lot over the last few weeks, I can be working fine on it and its Syncing correctly, then I go to sync again and it says the online tree has been deleted!? when I know it hasn't.

All I do is open another tree, then go back to the troublesome one and it works fine again, or close it and reopen and it then sync's correctly.

Must be a bug.

Matt

Re: Trees become unlinked

Posted: 30 Jan 2015 12:56AM GMT
Classification: Query
Or a problem in your setup

John D

Re: Trees become unlinked

Posted: 30 Jan 2015 1:18AM GMT
Classification: Query
What kind of set up problem do you mean?

Re: Trees become unlinked

Posted: 30 Jan 2015 1:36AM GMT
Classification: Query
I would be checking for anything that affects connection to the internet as FTM link and sync and FTM operation in general is constantly sending data back and forward in the background

So things like

Windows and modem firewall settings

Does your anti virus allow FTM.EXE?


Modem settings

ISP arrangements

etc

See also

http://help.ancestry.com/app/answers/detail/a_id/5433/kw/lin...

John D



Re: Trees become unlinked

Posted: 30 Jan 2015 7:44AM GMT
Classification: Query
Possibly but unlikely nothing has changed in my setup or network.

I am an IT Manager too.

Matt

Re: Trees become unlinked

Posted: 5 Feb 2015 3:50AM GMT
Classification: Query
I'm now having this problem. The only thing different is that I'm traveling and using wifi instead of cable.

Re: Trees become unlinked

Posted: 5 Feb 2015 3:54AM GMT
Classification: Query
Interesting. I always use wifi at home and everywhere else. So sick of it i don't even want to upload and synch a new tree on Ancestry right now.

Re: Trees become unlinked

Posted: 5 Feb 2015 9:56PM GMT
Classification: Query
I have found that certain places like schools and hotels have weird security settings on their networks that really mess with FTM. I have tried things that didn't work at school, but as soon as I got home, I was good to go.
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