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Synch errors

Replies: 16

Synch errors

Posted: 18 May 2012 2:44AM GMT
Classification: Query
I've got FTM2 and it was working great for the first two days, but now every time I try and synch I get the following error:

The last sync failed. An error occurred while "Uploading changes from Family Tree Maker to Ancestry…". Try again later. If this error recurs, please contact customer support.

Yesterday I read through loads of support threads and ended up deleting the files from FTM2 and "creating new" by exporting from Ancestry to keep the FTM2 up-to-date. But now today I've ended up with the same problem.

Obviously I don't want to keep having to delete and re-creating trees in FTM2 every time this occurs. Does anyone have any ideas on how to fix it?

(I did just call Ancestry support, but line 2 technical support don't start working until 3pm - it's 9.45 am at the moment!!!)
SubjectAuthorDate Posted
Babs_Hobbs 18 May 2012 8:44AM GMT 
robsnorth 18 May 2012 4:53PM GMT 
daciodan 19 May 2012 12:19AM GMT 
robsnorth 19 May 2012 8:35AM GMT 
robsnorth 19 May 2012 10:26AM GMT 
Babs_Hobbs 20 May 2012 2:35PM GMT 
robsnorth 20 May 2012 5:29PM GMT 
rworthington 20 May 2012 8:50PM GMT 
Babs_Hobbs 20 May 2012 9:28PM GMT 
rworthington 20 May 2012 11:25PM GMT 
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