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Sync Disaster

Replies: 2

Sync Disaster

Posted: 17 Apr 2013 2:50PM GMT
Classification: Query
I synced my FTM as I usually do. Everything appeared to be as normal. Although it did seem to take a bit longer to accomplish the task. Then when I went to Ancestry I had 2 trees.

I have no ideal how or why it duplicated the tree. After looking at them I found that they were identical. So, I deleted one of the trees from ancestry.

Now the tree that is left is not showing my media files. All I see is a place where they should be, but with a generic picture there.

Should I try to re sync from FTM and will that put the files back?

Should I delete the remaining tree from Ancestry and re upload my FTM Tree?

I have done all the usual things like clearing the cache, restarting the computer etc.

I just don't want to make the situation worse by doing the wrong thing.

Thanks for any help that can be given.
SubjectAuthorDate Posted
MaidenAlana 17 Apr 2013 8:50PM GMT 
barbarajfn 17 Apr 2013 9:18PM GMT 
MaidenAlana 18 Apr 2013 11:44PM GMT 
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