Search for content in message boards

FTM 2012 PROBLEMS? - DO NOT DELETE YOUR ONLINE TREE

Replies: 25

Re: SORRY! MEMBER TREES INDEX HAS BEEN ONLY PARTIALY UPDATED!

Posted: 13 Apr 2012 10:33AM GMT
Classification: Query
"so if they are telling people how to work around it, they are definitely aware of the problem! "

That makes the probably incorrect assumption that the people supplying the support answers are the same people who fix problems or that they communicate with those people.

The support group being aware of a problem is not the same as 'the fixers' being aware of the problem. One would hope they have procedures to funnel info over to the development group. How well it works is unknown.

Also, one person calling on an issue does not make for a problem needing to be fixed. Is it 10? 100? 1000? Couple that with the fact that problems are seldom described identically, so the same fundamental problem may be described to the support techs in hundreds of different ways. Somebody has to realize that all these different looking problems have something in common. That in itself requires a non trivial process--and someone(s) assigned to do it.
SubjectAuthorDate Posted
MikeinCA70 1 Apr 2012 12:32AM GMT 
sl_kelly 1 Apr 2012 12:35AM GMT 
MikeinCA70 1 Apr 2012 1:01AM GMT 
Ray W. Justus 12 Apr 2012 1:55AM GMT 
sl_kelly 12 Apr 2012 4:11AM GMT 
Ray W. Justus 13 Apr 2012 3:58AM GMT 
sl_kelly 13 Apr 2012 4:04AM GMT 
movrshakr 13 Apr 2012 4:33PM GMT 
MikeinCA70 30 Apr 2012 2:39PM GMT 
MikeinCA70 30 Apr 2012 2:35PM GMT 
per page

Find a board about a specific topic