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FTM 2012 - Sync Errors - AFTER new patch

Replies: 88

FTM 2012 - Sync Errors - AFTER new patch

Posted: 7 Dec 2011 8:31PM GMT
Classification: Query
After getting the new patch, I deleted all my old FTM trees from my hard drive, then unlinked and re-downloaded all my trees. It was working great today, syncing several times today, very fast, with different trees, updates to the FTM and/or online Ancestry trees was working very well.
Went to do one last sync this evening and got the dreaded "An error occurred while synchronizing this tree. You can try again later..." Tried compacting, etc. Opening and closing FTM. It hung a couple times and I had to kill it via Task Manager. And, I was able to successfully sync another small tree even though my large one is now failing.
I have reported all details to my contact at Customer Support. I have been saving screen shots in a Word document as I go just in case... and to make it easier for them to diagnose if something did go wrong.
Barbara
SubjectAuthorDate Posted
Barbara Taylo... 8 Dec 2011 3:31AM GMT 
gldaggett 8 Dec 2011 2:40PM GMT 
D0nna1967 8 Dec 2011 4:42PM GMT 
tgowdyk664 26 Dec 2011 5:06AM GMT 
Barbara Taylo... 27 Dec 2011 7:11PM GMT 
Barbara Taylo... 8 Dec 2011 7:18PM GMT 
Barbara Taylo... 12 Dec 2011 9:15PM GMT 
Barbara Taylo... 16 Dec 2011 1:52AM GMT 
Russ Worthing... 17 Dec 2011 10:58PM GMT 
Barbara Taylo... 17 Dec 2011 11:13PM GMT 
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