This is pitiful. I've seen first-year programming students track down and fix bugs faster. Hey Ancestry, ever hear of version control. Whatever you did to cause this problem, roll it back. This website is useless if we can't merge.
And support is a joke. They make me enter my username and email address, and then still tell me I have to create an account. Create an account to enter a support request by email?
I'll remember this when they want me to pony up a year in advance for the subscription.