I am having the same problems. The programme constantly freezes and crashes. Support is only available limited hours. I have phoned for support on three occasions – had to hold 40 minutes for a support assistant only to be told it was a technical problem and they would transfer me – another 20 minutes and another support person – no solution. I have sent emails explaining the problem only to be told it must be my computer. Web searching through FTM is a great feature but I cannot merge data (eg census images) into FTM on my computer. I can however add the images to my family tree on Ancestry.com. This feature did work but suddenly stopped – I am a member of Ancestry.com but am locked out from merging images. I have tried turning the Virus protection off as suggestesd but it still does not work.

The charts on the new programme are also disappointing compared to other genealogy software – is there another programme that can be run with Family Tree Maker with better charts and reports?

It is exceptionally slow - it is a pity it does not come with a money back guarantee.