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Sync failures with Family Tree Maker (mac) after upgrade

Sync failures with Family Tree Maker (mac) after upgrade

Posted: 30 Jul 2015 10:51AM GMT
Classification: Query
Hi,
Yesterday I updated to the latest version of Family Tree Maker for the Mac. Since then I have been unable to sync with the ancestry website.

Initially the sync would appear to complete but the website would indicate that an update was in progress. I had to cancel the update to continue using the website.

Now I get the following error while syncing:

Sync Error

The last sync failed. An error occurred while "Analysing Online Changes". Please wait a few minutes, and then try again.


I've tried a few times and it still fails.

Does anyone have any ideas how to fix this?

My next step will be breaking the link between FTM and ancestry an relinking (i haven't many changes in FTM).

Thanks,
Justin

Re: Sync failures with Family Tree Maker (mac) after upgrade

Posted: 30 Jul 2015 2:50PM GMT
Classification: Query
My initial guess would be that breaking the sync messed something up, rather than it being the upgrade. Was it taking an unreasonable amount of time when you broke the sync? Was media still processing?

Sorry I don't really have a solution. It sounds like you might need to re-link, I just want to know for my own sake what happened :) I installed the upgrade this week and haven't had any sync issues yet.

Re: Sync failures with Family Tree Maker (mac) after upgrade

Posted: 30 Jul 2015 3:42PM GMT
Classification: Query
The folks on the FTM for Mac board may have better answers for your situation.
http://boards.ancestry.com/topics.software.ftmmac/mb.ashx

Re: Sync failures with Family Tree Maker (mac) after upgrade

Posted: 31 Jul 2015 5:50PM GMT
Classification: Query
Justin are you still having problems did you have to unlink and relink your tree to get it fixed this has been going on with me since Wed and no one has an answer nor will any one get back to me even when they were able to reproduce the error

Re: Sync failures with Family Tree Maker (mac) after upgrade

Posted: 31 Jul 2015 6:00PM GMT
Classification: Query
Hi,

I did a relink but that didn't help. I just encountered the same problem. I've just tried it again now and it seems to be working again.

I'm guessing ancestry must have fixed something.

Cheers,
Justin
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