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FTM 2012 Syncing Problem

Replies: 6

FTM 2012 Syncing Problem

Posted: 4 Jul 2015 9:22AM GMT
Classification: Query
For the past few days I have not been able to sync my FTM tree with Ancestry tree. I've noticed that the website is going through many changes with downtimes occurring several times per day depending on what you're trying to do. I keep getting the message "The last sync failed. An error occurred while 'Analyzing online changes'. You may want to restart FTM and try again later." I normally use the online hints for updating my tree, since it is easier to make any necessary changes during the merging process. After reviewing 150 hints, I can't seem to sync the trees.
I refuse to upload another version and re-syncing as the help desk advises. That's their generic answer for most problems but, it causes all kinds of duplicate media files and doesn't transfer notes, etc. Does anyone have any suggestions?
SubjectAuthorDate Posted
keefed_1 4 Jul 2015 3:22PM GMT 
aharri66 24 Jul 2015 3:30PM GMT 
BertaPep 24 Jul 2015 3:40PM GMT 
aharri66 24 Jul 2015 3:49PM GMT 
rickwomack192 24 Jul 2015 5:48PM GMT 
keefed_1 24 Jul 2015 6:04PM GMT 
RichardNYC 24 Jul 2015 7:23PM GMT 
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