Ancestry.com Tree to Go (iPhone, iPod Touch & Android) - Family History & Genealogy Message Board

Re: Problems with Photo uploads from iPad / iPhone

dthomsac — 2013-05-16 04:17:38Z

It sounds like you are using ancestry.com via your iPad web browser, I was describing how to upload photos via the Ancestry app. I don't believe you can upload photos using a web browser on iPad.

The Ancestry app is free and uses the same family tree you created on Ancestry.com. You might want to give it a try. This message board is used mostly for help with the Ancestry app.

Dave

Re: Problems with Photo uploads from iPad / iPhone

LKJE — 2013-05-13 23:25:44Z

Yes what you described is what I do. But the part where you are supposed to be able to select the files you want to upload is not a "clickable" area. It is just grey and not highlighted to be able to choose. The orange "upload selected files" button is choosable, but you can't upload until you choose a picture.

Re: Can you print your tree from the iPad app

dreamlightdancer — 2013-05-08 21:12:36Z

you can access the family tree by using the same sign in information on the actual Ancestry.com website and printing it from there.

Can you print your tree from the iPad app

Maliaweinhagen — 2013-04-25 17:13:52Z

My grandfather is working on our family tree. He has an iPad
And downloaded the app. Is there a way to print the tree ?

Thanks

Re: Problems with Photo uploads from iPad / iPhone

dthomsac — 2013-04-23 03:28:48Z

I just verified the following works on my iPad:
- Select a person
- If necessary swipe from the right edge to open the info section for that person
- Select Gallery at the bottom right
- The Photo section of the gallery should be at the top. If there are no photos already attached the "Add Photo" button should be at the top. If photos are attached the button is below the existing photos.
- You should then get a popup that asks if you want to take a photo or choose an existing photo.

If that doesn't work can you describe in more detail what you are seeing?

Re: iPad iPhone photo capability.

LKJE — 2013-04-22 20:54:08Z

Sorry, my error. I'll try a different way.

Problems with Photo uploads from iPad / iPhone

LKJE — 2013-04-22 20:52:38Z

I am admitting first thing that I have limited computer skills, so please be gentle with rebukes if I've made mistakes? Thanks! I seem to remember that when I first started using my iPad and iPhone that I could upload photos. But recently I can not. There is just blank or greyed out areas where I should be able to choose options. I tried using the help files online but the first thing they instructed me to do involved clicking on a green button and there were no buttons on my screen. Can anyone help me find out how to add photos using my apple products? I don't always have access to a desktop computer. Thank you in advance for any advice you can give me.

iPad iPhone photo capability.

LKJE — 2013-04-22 20:43:22Z

Your program will not work with my iPhone or iPad. Can't add pictures. Tried to use the help function. First thing it says I must do is click the green button. But there is no green button on my apple ipone product to click. Why don't you make this program functional with apple products? You know there are thousands of us out here getting really frustrated with you.

Re: iPad iPhone photo capability.

mi2early — 2013-04-22 19:43:34Z

This board is for peer-to-peer help and discussion. If you're trying to complain to Ancestry, this isn't the place. You need to contact Ancestry via phone or email.

Re: Browser problems for Mac products incl IPad

Judith_BuckGlenn — 2013-03-27 12:16:35Z

Well, I got to this thread--it's March 23, 2013--because for the last week I have been having all the problems people have mentioned--constantly having to relog onto Safari, and Firefox such a mess I can't even use it. (When I click on "show how this person is related to me", I may or may not get the relationship, but when I click again to show the chain of relationships, I get a blank box with "undefined". When I am linking to another tree, whenever I add information like place of birth, the auto-entry thing pops up, and sometimes it will just hang open until I click the matching information, and sometimes it has this huge message that begins "System:Net. Web exception_The underlying connection was closed. And unexpected error occurred on receive...". The message goes on and on and on. And then I can't add anything.)

I have called twice, and neither customer service person, pleasant as they were , acted as if they had ever heard of Macs having peculiar problems. They told me to clean out cache and cookies, which I did, on both browsers, and it helped on neither. I installed an upgrade to Java Script, which one swore would help. It did nothing. The second person told me if cleaning out cache and cookies didn't work it meant there was something wrong with MY computer, but they are the ones making constant changes to the site, I have not installed any new software, and have no other computer issues whatsoever on any other site in either browser.

I have Ancestry Deluxe and have been on the site for 12 years and I find the cluelessness of the customer help people about the problems on Macs a real dereliction of duty on Ancestry's part. I tried reading part of the message I get in Firefox as mentioned above--I had copied about half of it--but only got out about one sentence, as the person was clearly not even listening. "Yeah, yeah", though not in so many words. He just said to stop using Firefox--but a couple of years ago when I was having problems with Safari they told me to switch to Firefox, because it was a browser they supported and Safari was not! Now they say they support Safari--some support!

I feel as if the need to sign back in on Safari happens whenever I go to an external site through Ancestry--Find-a-Grave and the new image thing that has that National Archives logo.

UPDATE: It is now March 26, the constant sign-in problem on Safari is, if anything, only worse. I just don't have it in me to call Ancestry again for more useless advice, and the suggestion it's MY computer when it is clear it's an ANCESTRY problem with MACS really burns me up.

Re: Browser problems for Mac products incl IPad

nlhw1 — 2013-03-24 01:39:20Z

Well, It's March 7th and the problem of having to sign in every 10 minutes or so, is still alive and kicking. But maybe someone can help me. When moving along the family tree, all of a sudden it disappears. But it is also difficult to navagate. when I try to move it from the left or right, it only moves about 1 inch. I am very frustrated.
It wasn't this way in the beginning.

Ancestry app for Android

cherokeetwin222 — 2013-02-23 11:45:42Z

I installed this Ancestry.com app, and I have AVG anti virus mobile security.AVG notified me that the Ancestry app was malware, I think it said, so I uninstalled it. I wondered why it was SO sluggish and I was always frustrated when trying to use it. This was around Dec 2012-Jan 2013. I just wanted to see if anyone else has had a problem with this app. Thank you.

Re: Ancestry app only shows one child for parents

Tccshenkes1 — 2013-02-02 04:29:05Z

In my Android phone app.....it shows the 2 parents on the right, to the left will be 1 child and his or her spouse....right below that in small letters it says "show family" click on that to see the other children. This only shows up in portrait view, not landscape.
Hope that helps.....not sure if that's what you wanted.

Re: Would like to view Citation Text or Reference Note on iPad and iPhone

nigel1308 — 2013-01-16 02:32:12Z

"I can only view that data on ancestry.com"

Funny that. As the apps you refer to are free, my (cynical) assumption is that this is the true cost :-)

Its nice to think they give away these free apps for our benefit - but does anyone REALLY believe that....

So, while I whole-heartedly agree with you, I won't be holding my breath, any more than I expect an answer when I ask them how I can completely eradicate the annoying wobbly "hints". I even have one on my own tree telling me when it thinks I was born. Its out by about 3 years and 6 counties!!!

Its all about marketing.

Re: Ancestry app only shows one child for parents

motd — 2013-01-09 14:33:53Z

Anyone else have a suggestion?

In the Ancestry app, I have entered two children for a particular parents. However, in the Tree view, I only see one of the children. This happens to be at the leftmost (youngest) generation of the tree.

How can I get the tree to show all children for particular parents?

Using Motorola Xoom, Android 4.1.2

Re: Ancestry app only shows one child for parents

dthomsac — 2013-01-09 06:14:24Z

Sorry that didn't help. Sounds like the iPad and Android versions may be more different than I expected.

Re: Ancestry app only shows one child for parents

motd — 2013-01-08 13:03:42Z

The children I'm referring to are below the selected parents in the tree.

I do not see a "tic-tac-toe board icon" anywhere in the app. Nor do I see a "family view" option in settings or anywhere else in the app. This is Ancestry app for Android on Motorola Xoom.

Re: Ancestry app only shows one child for parents

dthomsac — 2013-01-08 08:28:19Z

If the children are above the selected person in the tree then only the child that is a direct ancestor of the selected individual is shown in "pedigree view" mode. Click the tic-tac-toe board icon in the upper left to set "family view" mode and all the children will be shown.

Ancestry app only shows one child for parents

motd — 2013-01-07 23:58:54Z

In the Ancestry app, I have entered two children for a particular parents. However, in the Tree view, I only see one of the children. This happens to be at the leftmost (youngest) generation of the tree.

How can I get the tree to show all children for particular parents?

Using Motorola Xoom, Android 4.1.2

Re: Browser problems for Mac products incl IPad

jude_morris89 — 2013-01-05 22:32:40Z

I was holding off on the iOS upgrade too, but Google has now produced a Maps app that you can get free from the app store and it incorporates street view too which is very helpful. :-)

Re: Browser problems for Mac products incl IPad

daciodan — 2012-12-31 21:15:13Z

Atomic web browser works very well with Ancestry. Try it for free, totally worth the .99cents for the full version.

Google's best apps of 2012 - Ancestry app for Android

mi2early — 2012-12-30 14:48:14Z

"A unique and full-featured genealogy app that delivered a stunning design overhaul which also delivered new functionality."

Ancestry blog at http://preview.tinyurl.com/a83q9oj

Re: Would like to view Citation Text or Reference Note on iPad and iPhone

HarrisonMatthewMiller — 2012-12-27 12:36:58Z

Another +1

Citation functionality in general needs to be added in the near future.

Re: Browser problems for Mac products incl IPad

nancy_bryant — 2012-12-23 00:22:14Z

That could be. I checked and I'm using IOS 6.0.1. I had no choice since I just got a new iPhone 5.

Re: Browser problems for Mac products incl IPad

dthomsac — 2012-12-22 20:36:03Z

I am still on IOS 5.1. It may be fixed in IOS 6, but I am holding off upgrading because of the Apple maps fiasco. Glad to hear it is working for you.

Error looking at evidence (or Discoveries as they call it now)

nancy_bryant — 2012-12-22 18:53:05Z

I wonder if anyone else has this problem. When I select Discoveries for certain people in my mobile tree I get an error message and cannot see any of the census records etc associated with that person. This does not happen for everyone. In fact for only a few people in my tree. Ancestry support team is looking into it but it still has not been resolved.

Re: Browser problems for Mac products incl IPad

nancy_bryant — 2012-12-22 18:43:25Z

I agree. I use Safari on my iPhone and haven't had the problem for weeks. Ancestry recommended to me to try the following (in this order) : 1 Upgrade to the latest version of the mobile app. 2 log out and log back in to the mobile app 3 delete my mobile tree and reload it. I ended up doing all three steps and haven't had the problem since. I'm not sure which step fixed the problem as I was focused on fixing another problem which still hasn't been resolved.

Re: Browser problems for Mac products incl IPad

rice809 — 2012-12-22 18:11:01Z

That is weird because I do not get logged out at all using Safari on my IPad anymore. I was actually using it last evening for a few hours with no issues.

Re: Browser problems for Mac products incl IPad

rice809 — 2012-12-22 16:37:38Z

I was using chrome also but with the IPad app for Ancestry it automatically sends you to the website thru Safari when you click on a link on the app to search for further documents. That was a pain when Safari didn't work but somehow I guess they fixed it and I go straight to Safari and it never logs me off anymore.
I guess they figured they better start supporting us MAC users since there are a lot of us.

Re: Browser problems for Mac products incl IPad

dthomsac — 2012-12-22 15:43:50Z

Unfortunately the random logout issue with Safari has not been fixed. After using it with no issues for a couple of hours Acom started logging me out every couple of clicks.

The good news is that after I deleted Chrome from my iPad and reinstalled it is now working with Acom again.

Re: Browser problems for Mac products incl IPad

dthomsac — 2012-12-22 06:49:12Z

That is great news if they have fixed the website to work with Safari on the iPad without constantly being logged out. I have been using Chrome for several months based on a suggestion in this thread - it has kept me logged in the entire time; today after the latest Chrome update it doesn't want to work with Ancestry (logging in sends me straight to the signup page). Guess I will be switching back to Safari.

Re: New format for mobile search

mi2early — 2012-12-21 17:11:40Z

Check the Ancestry Improvements board for an announcement regarding changes made.

Re: Browser problems for Mac products incl IPad

rice809 — 2012-12-21 04:31:17Z

I think Ancestry finally fixed everything as I can go on either Safari or Chrome on my IPad and I have no issues now.

Re: Browser problems for Mac products incl IPad

nancy_bryant — 2012-12-21 03:42:34Z

I previously had similar problems on my iPhone and was told the same thing - that Safari was not supported. I continued to use it on my iPhone anyhow, logging in over and over again. Now suddenly everything is working properly and I'm not sure why. To fix some other problem support told me to delete my mobile tree and reload it. I don't know of this fixed the login problem or if Ancestry finally found the problem on their side.

New format for mobile search

nancy_bryant — 2012-12-21 03:32:34Z

Yesterday when I was using my iPhone to search for records on Ancestry all at once it was no longer the format of the regular Amcestry.com website but was a completely new format. Was anyone aware that this was happening? It takes some getting used to. All of the functionality seems to be there but it takes some hunting to find some things. It is not terribly intuitive. My main objection is that it no longer tales advantage of the iPhones ability to move sideways and to scroll vertically but now everything is vertical and it takes a long time to scroll to the end. In this case it seems like Ancestry is fixing something that wasn't broken. In my opinion the old format worked fine and I personally would like the option to work on "standard mode" rather than this new mobile mode. I'm Interested in other people's experiences with it.

Treesync setting for iphone

edwinhturlington — 2012-12-14 23:21:51Z

Today at the library I multitasked research, attaching and saving records on ftm on the library computer while I was looking through books etc

On the way home I continued on my iphone for an hour while my wife drove

By the time I got home I had sets and sets of duplicates

Last week I deleted my online trees and ran my computer tree through genmerge because of dupes caused by treesync

I set my treesync on my computer to sync manually and haven't had problems until today

Is there a way to set the iphone settings to only sync manually?

GPS Coordinates for Gravesites

MarcoScavo — 2012-12-13 22:00:43Z

It would be killer to mark GPS coordinates for a grave that I'm visiting through this app on my iPhone. It would be nice if there were some integration with maps as well. (As an alternative to Apple's map Google announced an SDK yesterday for iOS.)

GPS coordinates should be stored as part of the place structure as defined in GEDCOM 5.5.1.

Re: Would like to view Citation Text or Reference Note on iPad and iPhone

MarcoScavo — 2012-12-13 21:47:45Z

hear hear!

Re: Browser problems for Mac products incl IPad

mgriggs4669 — 2012-12-12 03:23:28Z

Ive just recently started having issues with mobile aneroid devices in the tree mode. Incantation no longer navigate hoof down inthat mode.Works fine elsewhere in the site. Also very frustrating as aneroid app is not cutting it for me.

Re: iPad app no longer synching correctly

mlstafford1 — 2012-10-06 03:29:08Z

I updated to iOs 6 on my IPad 3 and had the same problem. After several updates later for the Ancestry app. I deleted the app and downloaded it again (2 or 3 times). It seems to be working properly again.

iPad app no longer synching correctly

rwmercer1 — 2012-09-29 20:49:59Z

Has anyone else had the problem of changes made on the app not "sticking"? I keep trying to delete folks but they don't go away. Synching with corrected online tree doesn't work. Also can no longer add people on app " by hand", only can add by finding a record and accepting the additions that way.... Submitted 2 emails to Ancestry. Still waiting to hear back. All happened after last Ancestry update. Logging out and back on doesn't help either. :-(

Re: Windows Phone 7

josephehealy — 2012-09-27 12:51:13Z

I'm also waiting on a Windows Phone version. Just posted for a Windows 8 version. I'll upgrade my subscription if they do a WP or WinRT version -- bribe --.

Windows 8 WinRT version of app?

josephehealy — 2012-09-27 12:49:33Z

Microsoft (and quite a few other tech companies) are coming out with some nice new touch devices via Windows 8. Are you going to do a WinRT version of the ancestry app for android? Just dumped my android device for Win8, and ipad doesn't cut it for data entry and such. Also interested in Windows Phone version.

Thanks

iPad sync fix - log out and back in

davidmunier1 — 2012-09-15 19:02:45Z

I was having trouble with the iPad app unable to sync my tree to the online data. Support suggested I log out and back in via the app, and that fixed it.

When I tried to sync I received "An error has occurred". If that happens to you, try clicking on the tree name at the top of the screen, select Account Settings, then Logout, then log back in, and it should sync.

Would like to view Citation Text or Reference Note on iPad and iPhone

davidmunier1 — 2012-08-28 04:58:28Z

I have Citation Text data that I would love to view on the iPad and iPhone apps, but neither the Citation Text or Reference Note data appears when viewing evidence.

As an example, for an obituary, I've typed in the text of the obituary in the Citation Text, and I'd love to see that data show up in the app so I can reference it. I can only view that data on ancestry.com or Family Tree Maker.

Ancestry pictures not showing up on Ipad 2 or Ipod Touch

bjhaig1 — 2012-08-21 15:16:11Z

I find some pictures I put into Ancestry are not showing up on my Ipad 2 or Ipod Touch although they show up in Family Tree Maker 2 for the Mac. Any idea why this happens?

Re: Browser problems for Mac products incl IPad

jamruff — 2012-08-08 17:13:04Z

Agree, the Chrome browser seems to work well with Ancestry.com. I can also share a good customer service experience from all this as well.

I contacted Ancestry's support team about the issue I was having on my tablet: repeatedly logging out of ancestry.com accessed on original iPad using Safari as well as using another browser called icab mobile. The support person told me what others have reported, that Ancestry doesn't support safari. He recommended using the Ancestry app and also suggested downloading Google's "Chrome" browser for internet searches.

I must say, Chrome has worked consistently well for me in the weeks since my call to customer service. If only I could get the Ancestry app to call up Chrome now, instead of Safari, when internet searches are needed. Other than that the logging out issue is resolved for me. I'm a happy customer!

Adding stories

rlbyrd1964 — 2012-08-04 19:03:48Z

I cannot see a way to add story media using the native iPad app. Notes, yes--stories, no. Am I missing it, or is that functionality not available?

Re: Delete Sample Tree?

1_Jdeskins — 2012-07-23 01:30:31Z

If you tap the name of the tree, in this case "sample tree" at the top, it will give you a list of your trees. It was here I found the arrow the others are talking about to delete the sample tree. Good luck!

Re: Browser problems for Mac products incl IPad

spetrie8888 — 2012-07-20 17:45:04Z

The website works for me using Chrome on my iPad (3rd gen)

Cheers,
Stephen