Problems with Photo uploads from iPad / iPhone
I am admitting first thing that I have limited computer skills, so please be gentle with rebukes if I've made mistakes? Thanks! I seem to remember that when I first started using my iPad and iPhone that I could upload photos. But recently I can not. There is just blank or greyed out areas where I should be able to choose options. I tried using the help files online but the first thing they instructed me to do involved clicking on a green button and there were no buttons on my screen. Can anyone help me find out how to add photos using my apple products? I don't always have access to a desktop computer. Thank you in advance for any advice you can give me.
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Re: Problems with Photo uploads from iPad / iPhone
I just verified the following works on my iPad: - Select a person - If necessary swipe from the right edge to open the info section for that person - Select Gallery at the bottom right - The Photo section of the gallery should be at the top. If there are no photos already attached the "Add Photo" button should be at the top. If photos are attached the button is below the existing photos. - You should then get a popup that asks if you want to take a photo or choose an existing photo.
If that doesn't work can you describe in more detail what you are seeing?
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Re: Problems with Photo uploads from iPad / iPhone
Yes what you described is what I do. But the part where you are supposed to be able to select the files you want to upload is not a "clickable" area. It is just grey and not highlighted to be able to choose. The orange "upload selected files" button is choosable, but you can't upload until you choose a picture.
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Re: Problems with Photo uploads from iPad / iPhone
It sounds like you are using ancestry.com via your iPad web browser, I was describing how to upload photos via the Ancestry app. I don't believe you can upload photos using a web browser on iPad.
The Ancestry app is free and uses the same family tree you created on Ancestry.com. You might want to give it a try. This message board is used mostly for help with the Ancestry app.
Dave
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