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Browser problems for Mac products incl IPad

Re: Browser problems for Mac products incl IPad

Posted: 22 Dec 2012 3:43PM GMT
Classification: Query
Unfortunately the random logout issue with Safari has not been fixed. After using it with no issues for a couple of hours Acom started logging me out every couple of clicks.

The good news is that after I deleted Chrome from my iPad and reinstalled it is now working with Acom again.

Re: Browser problems for Mac products incl IPad

Posted: 22 Dec 2012 4:37PM GMT
Classification: Query
I was using chrome also but with the IPad app for Ancestry it automatically sends you to the website thru Safari when you click on a link on the app to search for further documents. That was a pain when Safari didn't work but somehow I guess they fixed it and I go straight to Safari and it never logs me off anymore.
I guess they figured they better start supporting us MAC users since there are a lot of us.

Re: Browser problems for Mac products incl IPad

Posted: 22 Dec 2012 6:11PM GMT
Classification: Query
That is weird because I do not get logged out at all using Safari on my IPad anymore. I was actually using it last evening for a few hours with no issues.

Re: Browser problems for Mac products incl IPad

Posted: 22 Dec 2012 6:43PM GMT
Classification: Query
I agree. I use Safari on my iPhone and haven't had the problem for weeks. Ancestry recommended to me to try the following (in this order) : 1 Upgrade to the latest version of the mobile app. 2 log out and log back in to the mobile app 3 delete my mobile tree and reload it. I ended up doing all three steps and haven't had the problem since. I'm not sure which step fixed the problem as I was focused on fixing another problem which still hasn't been resolved.

Re: Browser problems for Mac products incl IPad

Posted: 22 Dec 2012 8:36PM GMT
Classification: Query
I am still on IOS 5.1. It may be fixed in IOS 6, but I am holding off upgrading because of the Apple maps fiasco. Glad to hear it is working for you.

Re: Browser problems for Mac products incl IPad

Posted: 23 Dec 2012 12:22AM GMT
Classification: Query
That could be. I checked and I'm using IOS 6.0.1. I had no choice since I just got a new iPhone 5.

Re: Browser problems for Mac products incl IPad

Posted: 31 Dec 2012 9:15PM GMT
Classification: Query
Atomic web browser works very well with Ancestry. Try it for free, totally worth the .99cents for the full version.

Re: Browser problems for Mac products incl IPad

Posted: 5 Jan 2013 10:32PM GMT
Classification: Query
I was holding off on the iOS upgrade too, but Google has now produced a Maps app that you can get free from the app store and it incorporates street view too which is very helpful. :-)

Re: Browser problems for Mac products incl IPad

Posted: 7 Mar 2013 8:05PM GMT
Classification: Query
This post was deleted by the author on 24 Mar 2013 1:39AM GMT

Re: Browser problems for Mac products incl IPad

Posted: 23 Mar 2013 8:14PM GMT
Classification: Query
Edited: 27 Mar 2013 12:16PM GMT
Well, I got to this thread--it's March 23, 2013--because for the last week I have been having all the problems people have mentioned--constantly having to relog onto Safari, and Firefox such a mess I can't even use it. (When I click on "show how this person is related to me", I may or may not get the relationship, but when I click again to show the chain of relationships, I get a blank box with "undefined". When I am linking to another tree, whenever I add information like place of birth, the auto-entry thing pops up, and sometimes it will just hang open until I click the matching information, and sometimes it has this huge message that begins "System:Net. Web exception_The underlying connection was closed. And unexpected error occurred on receive...". The message goes on and on and on. And then I can't add anything.)

I have called twice, and neither customer service person, pleasant as they were , acted as if they had ever heard of Macs having peculiar problems. They told me to clean out cache and cookies, which I did, on both browsers, and it helped on neither. I installed an upgrade to Java Script, which one swore would help. It did nothing. The second person told me if cleaning out cache and cookies didn't work it meant there was something wrong with MY computer, but they are the ones making constant changes to the site, I have not installed any new software, and have no other computer issues whatsoever on any other site in either browser.

I have Ancestry Deluxe and have been on the site for 12 years and I find the cluelessness of the customer help people about the problems on Macs a real dereliction of duty on Ancestry's part. I tried reading part of the message I get in Firefox as mentioned above--I had copied about half of it--but only got out about one sentence, as the person was clearly not even listening. "Yeah, yeah", though not in so many words. He just said to stop using Firefox--but a couple of years ago when I was having problems with Safari they told me to switch to Firefox, because it was a browser they supported and Safari was not! Now they say they support Safari--some support!

I feel as if the need to sign back in on Safari happens whenever I go to an external site through Ancestry--Find-a-Grave and the new image thing that has that National Archives logo.

UPDATE: It is now March 26, the constant sign-in problem on Safari is, if anything, only worse. I just don't have it in me to call Ancestry again for more useless advice, and the suggestion it's MY computer when it is clear it's an ANCESTRY problem with MACS really burns me up.
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