A new user of the Ancestry site and new to genealogy/family history searcher is a "Newbie".
Everyone was once a newbie, ;)
Learning research basics, learning how to build a tree, learning how to post a query, all takes some time and practice.
About posting on the boards: Scroll down to the bottom of this page, there is a link to *Board FAQ*, this is a good place to review and learn board basics.
The Newbie board is here: http://boards.ancestry.com/topics.researchresources.newbies/...
This is the best board for a newbie to post a query. You may *think* you have a brick wall, but most likely it's not. A brick wall is when you've exhausted all possible resources and your search had come to a full stop. Newbies generally don't have the experience with or knowledge of all resources. When you post on the Brick Wall board, you should post all the details that lead you to the wall and all the resources you've already used.
Those who respond to queries on the Newbie board understand you may not have a clue, ie, there is no such thing as a stupid question. on the Newbie board.
Again, read Board FAQ about how to and what to include in your post. Post as many details as you have, names, dates and locations, none of this needs to be exact. If you're a paying subscriber to Ancestry's research db's and are having difficulty with using the search function; ie, you can't find anything, mention that. Responders need to know what resources you have access to.