Hi Joan,
Thank you for the "tip", but i always delete ALL cookies when i close my browser/internet sessions.
I also use multiple computers, and they are all different operating systems (XP, Windows 7 and Windows 8)...I have this problem on all of them. Same with versions of internet explorer, i use different versions (including google chrome also), so I don't think it is just the operating system or windows system that is the issue. I'll try a few things on teh different computers to see if teh browsers may be part of the issue.