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Do they EVER call back?

Do they EVER call back?

Posted: 3 Sep 2013 8:37PM GMT
Classification: Query
I purchased a SS app *online* for my late grandmother (d. 1962) in June. The app said that if I did not hear anything in 20 days, to call the 410 number. It's now well over three months later. I have been calling them for a month. They do not call back. I am about ready to do a chargeback.

They can't be waiting to see whether she's dead (she would be 140 now; her mother would be 160). Do these people EVER call anyone back???? Has ANYONE ever gotten a call from the people who work at that number?

Re: Do they EVER call back?

Posted: 24 Sep 2013 12:14AM GMT
Classification: Query
Edited: 26 Sep 2013 2:39AM GMT
Did you request it through SS, or through a third party agency? Have they charged your card (or cashed your check, as the case may be)?
If you tell us where you ordered it from, we may be able to find an alternate phone number.

Re: Do they EVER call back?

Posted: 24 Sep 2013 1:05AM GMT
Classification: Query
One time I got a voicemail at work. When I returned their call, I got a voicemail. And on it went, a time or two, until a real live person called me. She said they sent the SS-5 to me, and I told her I had never received it.
So they sent it again - got it in a few days. Be sure if you leave a message, to leave the confirmation # or order # or whatever number is on the online receipt showing that you paid.

Re: Do they EVER call back?

Posted: 24 Sep 2013 2:43AM GMT
Classification: Query
It was directly from their website. They charged my credit card in June. I cannot count the numbers of voice mails I left them. They are rude to not call at all, not send a post card - just an acknowledgement saying "it will take 6 more months" - ANYTHING but silence. Rude.

Re: Do they EVER call back?

Posted: 24 Sep 2013 2:43AM GMT
Classification: Query
Voicemail? I'm jealous! lol

Re: Do they EVER call back?

Posted: 24 Sep 2013 3:00AM GMT
Classification: Query
Edited: 26 Sep 2013 2:39AM GMT
I wonder if you faxed a message, if it would get to them, or just more lost! Just a random thought

Fax: 410-966-4304

Re: Do they EVER call back?

Posted: 24 Sep 2013 3:17AM GMT
Classification: Query
I don't have a fax....

Re: Do they EVER call back?

Posted: 26 Sep 2013 2:06AM GMT
Classification: Query
I know that this isn't relative to this issue but just to shed some light: My husband is on SSDI and we just got a letter from SS stating they were at least 9 months behind on his case and needed us to re-fax info on his acct cause they couldn't find it. They suck...lol

Re: Do they EVER call back?

Posted: 16 Mar 2014 2:34AM GMT
Classification: Query
No, never have. I share in your frustration. Our tax $ at work!
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