I've been a member since Nov 2011 and in some ways like their Family Tree Builder better than Ancestry's Family Tree Maker. MyHeritage has a lot of issues with buggy software, slow customer service, and privacy but it's a legitimate company and they've cleaned up a lot of the earlier problems. They have some heavy international investors backing them, they've been ambitiously purchasing other companies, and they're having growing pains. But if you start looking into specific complaints, you'll find that they do respond and try hard to make things right.