Yes, I did get a refund eventually. I didn't phone them, just kept threatening them with emails, saying I was going to give them adverse publicity by putting people off their product. It's going back a bit now, but I think I went on an online genealogical forum (can't recall which) and detailed my experience, and at least one person replied the were put off going with MH because I've what I'd written. I kept MH informed of this and anything else I did, pointing out that by angering me they had made no more money because it was more than balanced by the (at least one) bit of business I'd lost them. Pathetic to the last and even though I got my full refund, they didn't contact me to tell me I was going to get a refund - I just looked at my statements over the following weeks and saw it had been refunded. No apology or anything, but at least I got it back. Good luck