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Archives.com - BEWARE!

Archives.com - BEWARE!

Posted: 2 Sep 2013 9:43PM GMT
Classification: Query
I tried this site out and paid the $39.95 annual fee. I had no luck with results. Then...a year later I find they have billed my credit card for a renewal. I went into my account on their site and could not get any info on my billing status. I had NO IDEA this was an auto renew and NO WAY to monitor it. When I complained, the best they would do for me was cancel my membership without a refund -- so I've paid for a year and now don't have access to the site at all. This is appalling and shameful!!!

Re: Archives.com - BEWARE!

Posted: 3 Sep 2013 11:08AM GMT
Classification: Query
Don't most sites like that have auto-renewal? They say its for OUR convenience so our access won't lapse, but its really so they can make more money. I'm about to have to try some other subscription sites and your post tells me that I should make a chart for the wall to remind me when to cancel.

Re: Archives.com - BEWARE!

Posted: 3 Sep 2013 12:46PM GMT
Classification: Query
Some do and some don't. When I sign up for them and they are auto renew, I mark my calendar, then edit my payment info so it's my choice. This site doesn't allow one to get into their account to edit their payment options, nor was I able to find anywhere that it states it's auto-renew. I was told it only says that when you sign up. Sites that are on the up and up put that info out where it can be found at any time. I can't believe I missed though it as I'm VERY aware of this and read that info pretty carefully.

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