I'm a little confused. Are you trying to cancel your subscription to Ancestry.com or OneGreatFamily? Ancestry.com is not affiliated with OneGreatFamily. Ancestry's parent company is The Generations Network.
http://corporate.ancestry.com/press/press-releases/2007/10/t...There is a thread on this board about OneGreatFamily:
http://boards.ancestry.com/topics.researchresources.genealog...Several posters have offered suggestions on how to cancel your account. Good Luck
I found this at the OneGreatFamily web site:
To contact OneGreatFamily Customer Service, please fill out the following form. Or you can also call our Customer Service helpline at 1-877-643-8733 between the hours of 9:00 am to 5:00 pm, Monday thru Friday. (Mountain Time).