I haven't been able to view any Electoral Rolls on Ancestery.co.uk for 2 days now. I reported this issue only yo be told that it must be my computer software, although the Ancestery rep i was talking to couldn't access them either!!!! I have now tried to access them on 3 other computers and an Ipad and still no luck. I can access records that i have attached to my tree but not any 'new' ones. Surely all 5 computer cannot be wrong!!!! Are any other members having any problems?
|
I've had no problems. You might try clearing your cache and your Ancestry cookies.
|
Works for me.... Funny if 3 computers... Are you talking a specific record or any record...?
|
Seems to be just the London Electoral Rolls. Even the Ancestry rep couldn't open them when I rang.
|
I was able to search the London rolls yesterday and today. Each time I found three entries for the surname I entered and was able to open each record.
Today I also tried browsing the records and was successful.
Clear your cache and delete Ancestry cookies and then try again.
|
Another thought: try another browser. I'm using Firefox and everything seems to work fine.
|
I also use Firefox and have cleared all the history , cache etc. Updated Abobe and flashplayer but still no joy. As i said, the Ancestry Rep couldn't open them either so there must be a problem their end somewhere. Thanks for all the advice anyway.
|