I'm curious - how many others out there are fed up with Ancestry.com nickle and diming us to death for every piece of information we want to use? And how many others have had problems accessing this information for whatever reasons? And, how many of you, including me, are outraged at their new Online World Tree scam?

Here is a list of the problems I've been having with Ancestry.com. I'd like to know if anyone else has had these same problems:

1. When I type in a name of an ancestor (who is in my OWN tree that I have submitted), the search results reveal no family trees? This has happened on many occasions, with several different names I've used. When I looked for an answer to this problem in the "help" files, nothing comes even close to describing this problem. I emailed the question to Ancestry.com and, after several weeks, got an automated reply telling me I must have typed the names in wrong and referred me back to the "help" list.

2. I subcribed to the Newpaper Collection. That was a mistake. A waste of money. Sure, there will be hits for the name I typed in but NOT ONE was anything like what I typed. Usually the surname and the given name aren't even in the same sentence, as highlighted when you look at the documents. Sometimes the spelling is way off. Sometimes there is nothing in the entire document that is highlighted with the names I'm looking for. So the newspaper collection obviously has errors in the way it searches documents for the names that are typed into the search field.

3. Missing images on census records. Sometimes even sending you to an image that doesn't show your ancestor on it.

4. Speaking of images, the new viewer for the census records and other documents is inferior to the other MrSid viewer that is still used in some instances. At least in my opinion. If, after you enlarge the image once or twice, you want to go back to the page prior to viewing the image, you have to click several times, each time going to the previously un-enlarged page to get there. Not so with the old MrSid viewer. You could simply click out of the page.

5. On several occasions when I've tried to access information or do a search I get an error page telling me that someone else is logged on to my account. I have NEVER given out my login or password to anyone. I've just had to wait - sometimes until the next day - to access my own account.

6. Finally - and the worst problem with Ancestry.com - is their new Online World Tree service. This is, of course, by buying yet an additional subscription. I have a problem with Ancestry.com using data that I have collected and charging me to access it!!! That is absurd!! That is the final straw for me. I will not do business with a company who takes user-submitted data then charge the submitter to access, edit or delete their own material. I am deleting my family tree from their website and will post it somewhere else, where anyone who wants to access it can do so. And I won't even charge anyone to look at it! What a concept, huh? When my subcriptions come due in a few months, I will not renew any of them.

It appears to me that since My Family, Inc took over genealogy.com, and since they're also the parent company for Ancestry.com, they pretty much have monopolized the major genealogy research market. They probably do have the largest collection of information available in one place, but it's not worth the expense, hassle and scamming that they want to inflict on their subscribers.

Deanne