I have to agree. I've subscribed since the very beginning and I really love Ancestry. But the lack of communication regarding changes, deletions, proposed changes that never happen (new forums), etc is unsettling at best. It makes people suspicious.

There should be a required review by managment of customer comments in forums and answers where needed, or at least a "don't know yet" response.

This is a business. It needs to make a profit and customers can, and will, understand when changes are necessary. But the "no dialogue" policy indicates a lack of respect and trust of customers. If Ancestry wants customer loyalty they need to need to tell us the good, the bad and the ugly.

Loyal (but starting to doubt) customer,
Lori Bragg