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When Will Hints Be Fixed?

Replies: 8

Re: When Will Hints Be Fixed?

Posted: 13 Dec 2009 2:33PM GMT
Classification: Query
When I go to either my tree or a profile page, the little green circle just spins. The little leaf never appears. It's been happening for about two weeks and other people are having the same problem. I've checked in three different browsers. In Firefox and Chrome, the circle just sits and spins and keeps "Searching". In IE, I don't get the circle at all. I've tried in the three different browsers on two different computers. So I don't think it's anything at my end. I suspect it has something to do with the revamp to the look and feel of the trees and profile pages that was rolled out a couple of weeks back.

I know I should be getting hints because if I do a manual "Search historical records" and look for matching trees, there are plenty of them. Even if I had no hints, it should do the search and stop, not just keep going indefinately.

It's very frustrating as the hints are one of my biggest uses for Ancestry.com.

Cheers,
Michelle
SubjectAuthorDate Posted
larenoz 13 Dec 2009 8:40AM GMT 
daciodan 13 Dec 2009 3:26PM GMT 
larenoz 13 Dec 2009 9:33PM GMT 
frostfreedet 13 Dec 2009 11:56PM GMT 
larenoz 14 Dec 2009 12:59AM GMT 
daciodan 14 Dec 2009 3:02PM GMT 
larenoz 14 Dec 2009 10:16PM GMT 
genealogy_man 15 Dec 2009 10:03PM GMT 
bromaelor 14 Dec 2009 5:01PM GMT 
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