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Not all photos I uploaded to Ancestry.com downloads into my Family Tree 2 for Mac

Replies: 2

Re: Not all photos I uploaded to Ancestry.com downloads into my Family Tree 2 for Mac

Posted: 30 Dec 2013 12:40PM GMT
Classification: Query
I bought FTM-Mac 2 on November 9. I've tried many times to load the software, download family trees from A.com, and sync the two. So far, my FTM-M2 shows no family trees on my hard drive, consequently, no syncing either.

I've called A.com tech support twice. On each call, the tech support person simply advised me to load the FTM-M2 software with my Mac Book Pro in safe mode. On neither occasion did this strategy resolve the FTM-M2 failures to work.

I asked a friend who trains young people and teachers in the use of computers, Macs in particular, to help. We tried loading the FTM-M2 software twice, neither downloaded my trees from A.com to a FTM site on my hard drive.

Has anyone resolved such difficulties when encountered? If so, how?

Thank you for considering this query.

Kind regards,
Dan
SubjectAuthorDate Posted
Jimmy Unroe 11 Oct 2013 12:51AM GMT 
DanielSpelce 30 Dec 2013 7:40PM GMT 
daciodan 24 Jan 2014 1:40PM GMT 
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