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MEDIA ITEMS WON'T COPY TO FTM FOR MAC

Replies: 7

MEDIA ITEMS WON'T COPY TO FTM FOR MAC

Posted: 6 May 2015 4:11PM GMT
Classification: Query
Hi All,
Am suddenly having a problem with "copying media folder to this tree and link to it here" as the drop down box with this option is no longer appearing. I suspect what may have happened is that I have inadvertently clicked on the "Link to this file where it is without copying it" (therefore my desktop) and then have accidentally clicked on the "Always use this selection without prompting me" box. How can I uncheck this box - seems impossible when the drop down box no longer appears. I can't imagine why I would do this though - perhaps something weird happened after the many crashes I've experienced! Am using FTM 2010 for Mac. Media items are being saved to FTM media but FTM can't open them as they are saved to my desktop, so I have to do a manual search. I just want my new added media safely stored within FTM with my old media just like before. Have phoned Ancestry but they don't have an answer. A consultant told me a report has been written and I'll here back in a few days. Very frustrating. Has anyone experienced this problem before or has any ideas how to fix?
Deb
SubjectAuthorDate Posted
pgraham158 6 May 2015 10:11PM GMT 
daciodan 6 May 2015 10:59PM GMT 
pgraham158 7 May 2015 11:43AM GMT 
daciodan 7 May 2015 3:31PM GMT 
Audie_Annie 7 May 2015 7:27PM GMT 
daciodan 8 May 2015 1:37AM GMT 
Audie_Annie 8 May 2015 1:58AM GMT 
pgraham158 8 May 2015 3:22AM GMT 
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