I found the issue... "genealogy software" is a category within message boards, which is shared with the web service subscribers. The issue is with the search engine as when I plug in a question about the web service, the hits include somewhat related topics within this software category.
They should really consider delineating the two message boards so they are separate boards entirely, rather than misdirecting their patrons to a category that is not intended to support the other services they offer.
Thanks!
Thanks!