Agreed. Sampubco is a terrible service. You will wait for eternity to receive your documents and be met with abrupt rudeness or silence if you make an inquiry of any sort. Instead, call the county office where the will is located and you will get much better, cheaper, and friendlier service.
Five weeks after sending away for two wills, I e-mailed "W David Samuelsen" and politely asked what I should do if the promised maximum of 30 days had come and gone without receiving the wills. I got a very annoyed response claiming that because I sent a check, he would tend to my order 30 days from the following month.
Two months have now gone by, and I have still not received what I purchased. I sent another e-mail this month and it does not appear as if he will respond.