You can also go through your credit card company and sign a statement that you did not want to allow OGF to charge to your account and make a complaint to the credit card company. I think you should also send a consumer complaint to the BBC and consumer complaint of the federal government at FederalReserveConsumerHelp.gov or 888 581 1920. As you can see yours is not the only complaint about them. I wish every person who is doing genealogy had a subscription to ancestry.com where they could access this info. Let us know if you got a refund...me they simply extended my "membership".