Karen,
I am not a lawyer but I thought the bottom line for ADA was that companies had to accomodate disabilities. If what you say is true it would seem that there would be no wheel chair ramps since everyone else is required to use steps. I agree accessibility is really the key issue though. You have been the 2nd person to mention relay. I thought at the time, relay was to get someone else to call. Could you help me with this? The first person I heard it from never replied to my query. My hearing loss became noticeable right after back surgery 3 years ago and I believe is related to age and all the anti-inflammatory drugs given to me prior to the surgery. For those who say get hearing aids, I have special hearing aids, hearing impaired phone and other help devices but these only provide marginal help under certain conditions. There is not one automated answering machine I have been able to understand, under any condition, for example. I pick up a few words at best.

The cost of the subscriptions and value is really up to the individual. I just strongly disagree with the policies of autorenewal and requirement to call an 800 number to cancel particularly when combined with the reports I have read on the internet of long waits on the 800 number. A person should not have to cancel a credit card because they can' t get through on the 800 number to cancel a subscription.
Thanks for your response and comments.
Burt