My complaint wasn't the website itself, as much as the way the money was taken out of my account. I'm glad you're having good luck with the site. We all want to be successful in our searches, but treated fairly by the websites at the same time.
On the other hand, so you don't think I'm all about complaints, I love Ancestry.com and VitalRecords. I have spent many dollars with both organizations and will continue to do so because I am treated fairly by these companies.