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WorldConnect not indexing

WorldConnect not indexing

Posted: 12 Dec 2016 2:19PM GMT
Classification: Query
WorldConnect still not indexing. Have tried the usual things, deleting file and starting over but is stuck at indexing. Even tried a complete new tree with no luck. Anyone else still having issues? I sent them a message and waiting..................

Re: WorldConnect not indexing

Posted: 13 Dec 2016 4:37AM GMT
Classification: Query
Same problem, what's going on? Why no communication from WC? Bigger problems?

Re: WorldConnect not indexing

Posted: 13 Dec 2016 7:17AM GMT
Classification: Query
Randy Winch, WorldConnect creator/developer, passed away earlier this week. I'm sure Ancestry staff will step in and work to remedy any existing issues with WorldConnect but my guess is it may take some time for them to get up to speed with the program. So patience is called for at this difficult time.

Joan

Re: WorldConnect not indexing

Posted: 13 Dec 2016 3:52PM GMT
Classification: Query
Thanks so much for the information.

Re: WorldConnect not indexing

Posted: 13 Dec 2016 4:03PM GMT
Classification: Query
Got this reply...........

Dear Steven,

Thank you for contacting RootsWeb in regard to uploading your Gedcom file.

We apologize for the frustration you have had uploading your Gedcom file. We are aware of this issue and our technical department is working on a resolution to correct this. We don't have a time frame as to when this will be completed but we do appreciate your patience while we work to fix this issue.

If there is anything else with which we might assist you, please let us know.

Yvonne
RootsWeb Support Team
http://rootsweb.ancestry.com
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