Hi Viv,
Not sure what you mean by not getting a result but if you mean you couldn't view the death information on
www.ryersonindex.org the I think you have missed the request a look-up icon.
If you go to the left hand side of the home page of ryersonindex you will find how to do this.Ryerson index has volunteers who look-up the newspaper entries and send them to you via email.
Leanne