I haven't had reason to contact cemeteries or funeral homes in the past few years - my previous experience had been excellent- very thoughtful -In both BC and Ontario - the staff sent information - as well - were kind and put flowers on the graves -and sent photographs - the one in Ontario - phoned long distance to advise that another family member had also been buried there -with no marker I realize now that it was 10 years ago. Some of the funeral homes - are now owned by large corporations - this made a difference - new rules - less personal